FAQs
Find answers to common questions about ordering, shipping, returns, products, and customization. If you need additional help, email info@varahgourmet.com.
Orders
My order is a gift. Can I include a personal message?
Yes, you can personalize your order with a gift message to any order. We will include a handwritten note on a gold-foil gift card in your order.
Oops, I entered the wrong address, can I edit my order?
We try to process your order as quickly as possible after it is placed. Please reach out to us via email (info@varahgourmet.com), we will try to accommodate your request if your order hasn't been processed yet.
How do I check the status of my order?
You can see the status of your order on our Track Order page. You will also receive an email with tracking information when your order ships. Please allow up to 48 hours for tracking to update.
If your package has not arrived by the end of the delivery window for the shipping option you selected, email info@varahgourmet.com with your name and order number.
Can I cancel my order?
All sales are final. If you contact us, we may be able to change your order, but orders cannot be cancelled.
Shipping
When will my order ship?
Orders are processed within 1-2 business days. During peak seasons, we'll keep you updated with current processing times on checkout and via email.
What does US Ground Shipping cost?
Shipping starts at $5. Free US Ground Shipping on orders of $70 or more. Expedited options available at checkout.
What US shipping options do you offer? How long does shipping take?
US orders ship with USPS Ground unless you choose an upgraded service at checkout. Ground delivery usually takes 5–8 business days after shipment, but carrier delivery dates are estimates and are not guaranteed.
What expedited shipping options do you offer?
UPS Next Day Air and UPS 2nd Day Air are available at checkout.
Next Day Air orders placed before the cutoff shown at checkout ship that business day. Orders placed after the cutoff ship the next business day.
We prioritize UPS 2nd Day Air orders and strive to ship them as soon as possible, but we do not guarantee same-day dispatch. The carrier’s transit time begins after the package ships.
Can I choose a future ship date?
Our Ship Later feature lets you choose when we send your order.
Please note: This schedules when we ship, not when the package will arrive. We may need to ship a day or two earlier because of processing schedules. Your items will stay fresh until their Best Before date, so early arrival is not a problem. By placing an order, you acknowledge that early shipment does not qualify for a refund or order cancellation.
If your order is date-sensitive, contact us before ordering and we will help you choose the most appropriate shipping option.
What countries do you ship?
We ship worldwide. If you don't see your country at checkout, send us an email (info@varahgourmet.com) to discuss.
What international shipping options do you offer?
We ship internationally using USPS Priority Mail International. Please note that we cannot guarantee customs clearance of your package. If you don't see your country during checkout, please send us an email (info@varahgourmet.com) to discuss.
Returns
What is your Return Policy?
Since most of our goods are perishable, we are unable to accept returns.
What is your Refund Policy?
We aim to dispatch all orders promptly, but Ground delivery dates are estimates and cannot be guaranteed. Once an order leaves our facility, the carrier controls the delivery timeline.
We will process a refund if the carrier confirms that your package was lost or if it arrives damaged. For damaged orders, email your order number and photographs of the damaged box and items to info@varahgourmet.com.
Tracking says delivered, but the recipient cannot find the package. What should I do?
Sometimes packages marked as delivered are located shortly afterward. If the package still cannot be found, please contact us at info@varahgourmet.com to discuss the situation.
What if an order is undeliverable?
We are not responsible for failed deliveries when an incorrect or incomplete address is entered at checkout or the recipient is out of town or not available. We are unable to offer refunds.
Products
Do you offer vegan, gluten-free, or dairy-free products?
Yes. Browse our Vegan and Gluten + Dairy Free collections for products made without those ingredients. Every product page also lists its allergen information. If you have a specific dietary concern, please review the product page or contact us before ordering.
Where can I find the ingredients?
Look for the Nutrition Facts section on each product page. It includes the nutrition label and ingredient list where available. We are still adding this information to some products. If you do not see the information you need, email info@varahgourmet.com before ordering.
How should I store the products, and do they need refrigeration?
To maintain quality and freshness, we make our products in small batches. If you will not consume the products within a couple of days after delivery, refrigerate them. After opening, keep them refrigerated and consume them within two weeks.
What is the shelf life of your products?
Made in small batches for freshness. For the best experience, enjoy by the date printed on the package and follow the storage instructions provided.
If you would like them to arrive at a later date, you can choose a future dispatch date during the checkout process.
Your products are not Halal-certified. Are they suitable for someone following a Halal diet?
Our products are not Halal-certified. They are 100% vegetarian, and we do not use alcohol or alcohol-containing ingredients, such as vanilla extract. Nutrition Facts and allergen information are available on each product page so you can decide whether the product meets your dietary requirements.
What are the dimensions of the Small, Medium & Large boxes?
- Small: 6.6 × 4.8 × 1.5 inches; holds 6 truffles or dates.
- Medium: 7 × 5.5 × 1.5 inches; holds 12 truffles or dates.
- Large: 8.75 × 8.75 × 1.5 inches; holds 25 truffles or dates.
What is the size of your truffles?
Our truffles are approximately 18–20 g each. Recipes vary by product, so please review the Nutrition Facts and allergen information on the individual product page before ordering.
Which of your products are vegan?
Our Vegan collection contains our current vegan options. Please review the Nutrition Facts and allergen information on the individual product page before ordering.
Customization
I'd like to put a custom logo on the boxes, is this possible?
Yes, we are able to customize our boxes for volume orders. The lead time on a custom box can be up to one month, so please reach out to us via email (info@varahgourmet.com) early and we can work with you to plan this.